Feedback Page Guidelines
A whopping 90% of the requests for technical support posted to my feedback page get deleted.
If you would like to make sure your post to the feedback page does not join the scrap heap of history, please follow these...
FEEDBACK PAGE GUIDELINES
First and foremost, paramount, pre-eminent, prime rule # 1 is:
- DO NOT MAKE CUSTOM CODE REQUESTS OR ASK FOR ANY PERSONAL COACHING.
A request for a custom code or personal coaching typically goes like this:
"Hi, I really like your div layout but I would like some help/advice/code to add this, remove that, make this bigger, make that smaller, make the font a different color, make my profile orbit the moon and return on a free trajectory with my name up in neon lights... [...ET CETERA, ET CETERA...]. Can you help me plz?"
I'm sorry but NO I CANNOT HELP YOU. I get way too many requests like these and there simply isn't enough time in the day to answer them all.
And yes, what you're asking may be very simple but I can't start making judgement calls where I help some people but not others. To be completely fair, I have to either help everybody with custom codes and personal coaching or help nobody. And there is not enough time in my day to help everybody. It's a physical fact of life.
So please believe me. It's nothing personal.
There is simply NOT ENOUGH TIME.
If you truly need technical support related to the default installation of one of my MySpace DIV layouts not displaying on your profile as it's supposed to, make sure that you first...
- Read the DIV layout instructions carefully.
The vast majority of all requests for technical support on my feedback page stem from people simply NOT READING the DIV layout installation instructions.
Two of the most common are not emptying out ALL text boxes on your 'Profile Edit' screen before installing the DIV layout code or not entering your correct friend ID.
Do yourself a big favor and read the instructions carefully.
Now if you're absoposilutely sure you read through all the installation instructions carefully (and you read the FAQ page) and your MySpace profile is still messed up...
AND you didn't add any other codes from another site...
AND you didn't try to modify my DIV layout code in any way, shape or form...
YES, I WANT TO HELP YOU.
However, make sure that you...
- Post your MySpace URL!
A typical request for technical support goes something like this:
"hi, i installed one of your layouts but the thingy is too wide. can you help me plz?"
Uhhhhhhhh..... HUH? Who the what now?
Do you know what this person is talking about?
Post your MySpace URL so that I can come see for myself exactly what the problem is!
It's that simple.
I wrote up all these MySpace DIV layouts from scratch and I tested them extensively. I mean backwards, forwards, sideways. I know them like the back of my hand. Chances are it will take me less than 30 seconds to figure out what the problem is IF ONLY I CAN SEE YOUR PAGE.
What have we learned so far?
Post your MySpace URL!
And just in case you didn't get that, rule #4 is...
- Post your MySpace URL.
Oh yeah and rule #5 is related to that.
Rule #5 is...
- POST YOUR DAMN MYSPACE URL
And if you post your MySpace URL...
- Make sure your profile is NOT set on 'Private'.
If I can't see your profile, I can't see what's wrong with it.
(Sorry to be snarky but it just totally boggles my mind how people continue to overlook this...)
Alternatively, if you don't want to set your profile on 'public'...
ADD ME AS A FRIEND.
- After asking for help, please be patient.
I don't know how many times on the feedback page I've responded within minutes to someone's request for technical support only to have them never return to follow up on their request.
Or another favorite: Within minutes of asking for help on my feedback page, the person will have already switched to another layout taken from another site (and usually a really crappy one).
Yeah uhhhh.... like thanks a lot buddy for completely wasting my time. You know?
Keep in mind that the feedback page is not a chat room. It could conceivably take up to 24 hours to get a response to your question. However this is seldom the case.
I work online everyday all day. If it's between 7am and 7pm Eastern Time on a weekday, you'll probably get a response within the hour (usually within minutes but let's just say an hour to be safe, in case I step out or go have lunch or something). And if it's after 7pm, it'll be first thing the next morning.
All in all, I pride myself on making rapid responses.
Still with me?
Now before you rush off to the feedback page to drag me away from my extremely busy schedule, please do us both a favor and read through these...
FREQUENTLY ASKED QUESTIONS